Support

Need help with Occupancy Guard?

• Email: info@erbacciltd.com
• Account deletion: in-app, Settings → Delete account. Your data is purged within 30 days; snapshots within 24 hours.
• Subscription billing: managed through your account as a monthly subscription with a 7-day free trial. Cancel any time; cancellation takes effect at the end of the current billing period.
• Bug reports: include device model, iOS / Android version, and a short description of what happened. If the bug involves a notification, include the approximate time and your time zone.

We aim to respond within 2 business days.

Common questions

Why didn't I get a notification?

Most missed notifications fall into one of three buckets: (a) the Ring doorbell didn't detect an arrival (check the Ring app first); (b) we classified the event as low-priority or outside a booking window and suppressed it per your snooze settings and tier; (c) the device push token was stale. Sign out and sign back in to refresh the push token.

Why did I get a notification for nothing?

The vision model occasionally miscounts — a delivery courier, a passer-by, or poor light can look like an arrival. Tap "Not interesting" on the event in the timeline; we feed that back to improve future classification.

What devices are supported?

A Ring video doorbell at the property entrance, already set up and working in the Ring app. Occupancy Guard is entrance-only and is not intended for indoor cameras.

Does Occupancy Guard use facial recognition?

No. The model counts the number of people at the entrance; it does not recognise, describe, or identify individuals, and it performs no facial recognition or biometric analysis.