Delete Your Occupancy Guard Account

Last updated: 5 July 2026.

Occupancy Guard is operated by Erbacci LTD. This page explains how to request deletion of your Occupancy Guard account and the data associated with it.

How to delete your account

In the app (fastest):

1. Open Occupancy Guard and sign in.
2. Open the Account tab.
3. Tap Delete account and confirm.

Your account and personal data are deleted right away and you are signed out.

By email: if you can't access the app, email info@erbacciltd.com from the email address on your Ring account with the subject "Delete my account". We verify the request and delete your account within 30 days.

What is deleted

• Your account record — Ring account id, email, subscription state, and your encrypted Ring access/refresh tokens (your Ring link is revoked).
• Your properties and bookings.
• Your saved preferences (notification snooze, usual-hours, disclaimer acceptance).
• Your push-notification device tokens.

What is kept, and for how long

• Arrival events and entrance snapshots already recorded for your bookings are your evidence records. They are removed automatically by a time-to-live and purged within 90 days at the latest (30 days on the free tier) — or within 24 hours if you delete them individually in the app first.
• Diagnostic logs (no media, no identity data) are retained up to 30 days, then deleted automatically.

You can also delete individual properties, bookings, and arrival records from within the app at any time, without deleting your whole account.

For full details on the data we process, see our Privacy Policy.